Your stay at Walpole

Welcome. These terms are the agreement between you and Mohanji Foundation Australia Ltd (ABN 80 646 794 569), a registered charity that runs the Mohanji Centre of Benevolence at 6845 South Coast Highway, Walpole WA. In these terms, "we" and "us" means Mohanji Foundation Australia Ltd and "you" means the person making the booking and everyone staying or taking part under it.

They apply to chalet stays, retreats, programmes and events at the centre. If you book for others, please share these terms with them: you agree to them on their behalf, and you are responsible for your party following them.

1. About the centre

The centre is a sanctuary where people, animals and the land live gently together, guided by Mohanji's teachings of compassion and non-violence towards all beings. It is a working farm and animal sanctuary, cared for largely by volunteers. These terms exist to protect what makes it special: the animals' home, the calm that guests come for, and everyone's safety.

2. A vegan sanctuary

The centre is strictly vegan. Please do not bring, cook or eat any animal products on the property, including meat, fish, eggs, dairy and honey, and including pre-cooked meals. Kitchen equipment is for plant-based food only. All meals we provide are plant-based.

3. A clear and peaceful space

• Alcohol, smoking, vaping, recreational drugs and any other intoxicants are not permitted anywhere on the property.
• Please keep silence in the meditation spaces and sacred spaces, observe quiet hours from 10 pm to 6 am, and dress modestly in shared areas.
• The centre runs on rainwater and a natural septic system. Please use water sparingly, flush only toilet paper, sort your waste into the marked bins, and switch off lights and appliances when not in use.

4. The animals

The animals live here; this is their home. Please do not feed, chase, disturb or approach them, or enter any enclosure, unless a volunteer invites you to. You are welcome to watch quietly at feeding times. Please tell a volunteer straight away if you notice an animal that is hurt or unwell. Animals can behave unpredictably, so please follow volunteers' guidance whenever you are near them.

5. Safety on a working farm

We take reasonable care to keep the centre safe, and we ask you to take care too.

• Please stay on the paths and in the guest areas, keep clear of farm machinery, tools and work areas, and follow any reasonable safety instruction from our volunteers.
• Take care on uneven ground, near the river and in changeable weather, and drive slowly on the property.
• Please tell us before you arrive, or before an activity, about any medical condition, allergy or limitation that may affect your stay or your participation, and take part only within your own limits.

Risk warning. Some activities at the centre carry a risk of injury, including walking on uneven rural ground, being near animals, and yoga, conscious movement and other physical activities. Please consider these risks and choose how you take part.

6. Children

Children are very welcome. Parents and guardians are responsible for supervising their children at all times, including keeping them within the guest areas and away from machinery, animal enclosures and the river, and making sure they follow safety instructions.

7. Booking and payment

• All prices are in Australian dollars and include GST.
• Your booking is confirmed once you have paid in full and we have sent your confirmation. We will email you a tax invoice.
• The number of guests must match your booking. Extra guests are charged at the rate shown when you book.
• Check-in is from 2:00 pm and check-out is by 10:00 am, unless we agree otherwise.

8. If you need to change or cancel

• More than 14 days before arrival: full refund, less a $50 administration fee. Or move your dates once, free of charge, subject to availability.
• 7 to 14 days before arrival: 50% refund, or a full credit towards another stay within 12 months.
• Less than 7 days before arrival, a no-show, or leaving early: no refund. If we are able to re-let your chalet, we may offer a credit.

Please tell us in writing (email is fine) at australia@mohanji.org. Refunds go back to your original payment method within 14 business days.

9. If your stay can't go ahead

If we have to cancel your booking, or we can't provide it as booked (for example because of bushfire, flood, storm damage or another event beyond our control), we will offer you a full refund or a credit, whichever you prefer.

The same applies if you can't travel to Walpole because of bushfire, flood, a road closure or a government direction affecting the area during your booked dates.

10. If something goes wrong during a stay

We would always rather talk than act. If a guideline isn't being followed, a volunteer will speak with you first. If there is a serious or repeated breach of these terms, particularly one that puts people or animals at risk, we may ask you to leave. In that case we will refund any unused nights, less any reasonable costs the breach has caused us.

You are responsible for loss or damage that you or your party cause to the property or the animals, beyond fair wear and tear. If this happens, we will give you details of the reasonable cost of repair or replacement.

11. Our responsibility to you

We provide our services with due care and skill. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Subject to that, we are not responsible for injury, loss or damage to the extent it is caused by you or your party not following these terms or a reasonable safety instruction, or by your own carelessness. Please look after your belongings; we are not responsible for their loss or damage unless it is caused by our negligence.

12. Your health and wellbeing

The centre's programmes and practices are meditative and wellbeing practices. They are not medical, psychological or other health treatment, and they do not replace care from a health professional. In an emergency, call 000. If you need support, Lifeline is available on 13 11 14.

13. Your privacy

We collect the details in your booking to manage your stay and to contact you about it, and we handle them in line with our Privacy Policy.

14. Agreeing to these terms

You agree to these terms when you confirm that you have read them and complete your payment. They form the agreement between you and us for your booking. If we update them, the version you agreed to applies to your booking.

15. The law that applies

These terms are governed by the laws of Western Australia.

16. Questions or concerns

If you have a question about these terms, or a concern about your stay, please talk to us: australia@mohanji.org or +61 486 013 332. We will do our best to make it right. You can also contact Consumer Protection WA.